Owaa for business
Your customers speak their language. Your team speaks yours. Owaa translates the call live in both directions, through the voice platform you already use.
Customer · Spanish
“¿Puedo cambiar mi reserva?”
Your team · English
“Of course. What date works for you?”
Supported voice & contact-center platforms
Built around the conversation
Each hears the other in their own language, spoken aloud. There is nothing to install for your caller: just an ordinary phone call.
Help customers explain an issue and hear the next step in their own language. Bring translation into inbound support calls.
Handle reservations, appointment changes and service enquiries without asking the caller to find someone who speaks your language.
Reach customers, suppliers and international teams with translated outbound conversations, from your configured business call flow.
Two ways to connect
Start with the system you have. We scope the call flow, configure the connection and help you take it from a dedicated trial number to your business workflow.
Bring Your Own Account
Connect a number from your own programmable voice account. Your provider handles the number; Owaa adds real-time translation to the conversation.
Twilio · Telnyx · Vonage Voice API
Sinch · Bird · provider-specific integrations
For PBXs, trunks & contact centers
Route calls from your telephony platform into Owaa. Connect translation to your business numbers, agent identities and agreed call destinations.
Twilio Elastic SIP Trunking · Bandwidth · Voxbone · BICS
Vonage Business · enterprise telephony integrations
Your existing ecosystem
We support integrations across voice providers, business phone systems and contact centers. The connection follows your platform’s telephony options and your team’s call flow.
SIP trunks, programmable voice and BYOA connections.
Platform telephony, SBC and custom workflow integrations.
Voxbone is part of Bandwidth. Vonage Business and Vonage Voice API use different connection options. For Microsoft Teams and contact centers, we scope the required SBC, platform configuration and routing with your team.
Developers
Place and track translated calls from your own software, route inbound calls with a signed webhook, and connect AI assistants through MCP.
Place translated calls, list call records and recordings, read your balance and set inbound routing, authenticated with API keys.
Let an AI assistant check costs, place translated calls and review activity inside the spending limits you set. Available on request: contact us to enable it for your business.
Built into your workflow
A translated call is most useful where your team already works. We connect it to your CRM, dispatch board, reservations system or support workflow.
Define how a call starts, where it goes and which agent or destination receives it. Scope inbound and outbound workflows with our team.
Manage your business account, team access and call records. Give the people taking calls and managing the service the access they need.
Agree recording, data access and retention requirements as part of the integration. Review the connection and rollout with your technical team.
From first call to rollout
Share your provider, phone system, languages and expected call volume.
Choose SIP or BYOA and confirm the integration scope and enterprise quote.
Configure a dedicated number and check the translated conversation with your team.
Agree routing, operational requirements and the move into your business workflow.
Enterprise pricing
Contact sales to scope your integration, service requirements and translated call volume.
Configuration and integration work for your voice platform and call flow.
A monthly service cost may apply, depending on your service and support requirements.
Usage-based translation charges, billed by the minute at the rate agreed in your proposal.
Your proposal details each charge. Carrier call charges are clarified separately for your chosen connection.
A few practical questions
BYOA means Bring Your Own Account. Your phone numbers stay in your voice provider account. A webhook passes call events and instructions between the provider and Owaa, while a live media stream carries the audio for translation. The connection is configured for your provider’s Voice API.
Choose BYOA when you use a programmable voice account and want to connect a dedicated number. Choose SIP when you run a PBX, SIP trunk or contact center and want translation in that call flow. Tell us what your team uses and we will scope the right connection with you.
Yes. We support integrations with Telnyx, Vonage Voice API, Sinch, Bird and BICS, alongside Twilio and Bandwidth. We select the Voice API, SIP or custom integration route to fit your provider, region and call flow.
We integrate translation with your platform’s supported telephony connection, SBC or custom call workflow. For Microsoft Teams, we scope the connection around your Teams Phone and SBC configuration. For contact centers, we agree how calls enter the translation flow and reach the intended agent or destination.
Your numbers remain in your own carrier account. Start with a new, dedicated trial number so you can evaluate the translated call flow before planning changes to a live business line.
Contact sales for a quote. Enterprise pricing includes a one-time integration fee and translation service minutes, with a monthly service fee where applicable. Your proposal sets out the integration scope, any monthly service cost and the rate for translated minutes. We also clarify carrier call charges for your chosen connection.
The SIP connection uses TLS for signaling and SRTP for the carrier media leg. BYOA audio uses a secure WebSocket connection. We review your call recording, access and retention requirements during onboarding; see our Privacy and Compliance pages for data handling details.
Let’s connect
Tell us what your team uses. We’ll help you bring translation into the conversation.