Business call translation: connect the phone system you already use

A customer calls to change a reservation. They speak Spanish; your team speaks English. Both need to understand the same details: the booking, the new date and the next step.

Owaa for Business brings live, two-way voice translation into that conversation. The customer speaks their language, the agent speaks theirs, and each hears the other in their own language. The caller uses an ordinary phone and has nothing to install.

The first integration question is practical: what phone system does your team use today? That answer helps us choose between two connection routes: BYOA Webhook and SIP interconnect.

BYOA Webhook: bring your own voice account

BYOA means Bring Your Own Account. Your business keeps its voice provider account and its phone numbers. Owaa connects to the call flow to translate the conversation.

There are two parts to the connection. A webhook carries call events and instructions between the provider and Owaa. A secure live media stream carries the audio that needs to be translated. A webhook alone does not carry a live conversation.

This route fits teams using programmable voice services such as Twilio, Telnyx or Vonage Voice API. The integration follows the provider’s own call-control and audio interfaces. For example, Telnyx documents bidirectional media streaming, while Vonage supports WebSocket voice endpoints.

Start with a new, dedicated trial number. You can evaluate a translated conversation and its destination before planning changes to a live customer line. Your carrier account remains yours.

SIP interconnect: connect your telephony stack

SIP is the connection route for a business with a PBX, SIP trunk or contact-center telephony setup. Calls are routed into Owaa’s translation flow, with business numbers, agent identities and call destinations configured for the agreed workflow.

The SIP connection uses TLS for signaling and SRTP for the carrier media leg. G.711 μ-law and A-law are the baseline audio codecs we discuss during connection setup. Your technical team and ours agree the trunk configuration and how the call reaches its intended destination.

This is useful when translation needs to sit within an existing support line, front desk or outbound workflow. We work through the routing with you, including which calls enter translation and where they go afterwards.

Voice providers and the European ecosystem

Owaa supports integrations with Twilio Elastic SIP Trunking, Telnyx, Bandwidth, Voxbone, BICS and Vonage, as well as Sinch and Bird. We choose SIP, Voice API or a custom connection to suit your provider and call flow.

For businesses considering European providers, Sinch, Bird and BICS belong in that conversation. Sinch offers a Voice API, Bird includes voice in its communications API, and BICS provides a developer platform for communications services. The right choice depends on number coverage, your existing account, the call route and the audio interface.

Two names deserve clarification: Voxbone is now part of Bandwidth; BICS is a separate provider. Vonage Business and Vonage Voice API are different products, so we ask which one you use when scoping the integration.

Contact centers and business communications

The supported integration ecosystem includes Genesys Cloud, Genesys Engage, Five9, Avaya Experience Platform, Cisco Contact Center, Microsoft Teams, NICE CXone, Talkdesk, Amazon Connect and Dialpad.

For these platforms, we connect translation through the appropriate telephony interface, SBC or custom workflow. We agree how the call enters the translated conversation and reaches the intended agent or destination. Microsoft Teams integrations are scoped around your Teams Phone and SBC configuration.

The goal is straightforward: translation should fit the way your team handles calls. That can mean a support agent helping a customer, a hotel changing a booking, or an international team following up with a supplier.

What enterprise pricing includes

Contact sales for enterprise pricing. Your proposal covers three cost components:

• One-time integration fee: configuring the connection and integrating the agreed call flow.
• Monthly service fee, where applicable: the ongoing service and support requirements for your deployment.
• Translation service minutes: translated call usage, billed by the minute at the rate agreed in your proposal.

We clarify carrier call charges separately for your chosen connection. The quote sets out the integration scope, any monthly service cost and translation-minute pricing together, so your team can assess the full service before rollout.

What to tell us before your first call

Share the phone system or voice provider you currently use, including your PBX or contact-center platform. If you use more than one system, list them together. If you have not deployed a phone system yet, tell us that too.

It also helps to know your main languages, whether calls are inbound or outbound, expected monthly call volume and your preferred rollout timing. We then agree a connection route, configure a dedicated trial number and review a translated call with your team.

Explore Owaa for Business to compare the connection options, or contact sales about enterprise pricing to discuss your integration.